Return and Refund Policy
At Pellis Health Care, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!
1. Returns
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You can return products within 15 days of receiving your order.
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To be eligible for a return, the product must be unused, unopened, and in its original packaging.
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Please ensure the product is in the same condition as when you received it.
2. How to Initiate a Return
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Contact our customer support team at support@pellishealthcare.com or call us at [Insert phone number] to start the return process.
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Provide your order number, details of the product, and reason for the return.
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We will guide you through the next steps and provide the return address.
3. Refunds
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Once we receive and inspect the returned product, we will notify you about the refund approval status.
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Approved refunds will be processed within 7-10 business days.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable unless the return is due to a product defect or our error.
4. Exchanges
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Currently, we do not offer direct exchanges. Please return the product for a refund and place a new order for the desired item.
5. Damaged or Defective Products
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If you receive a damaged or defective product, please contact us immediately at support@pellishealthcare.com with photos of the item.
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We will arrange for a replacement or full refund at no extra cost to you.
6. Important Notes
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Returns sent without prior approval may not be accepted.
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We reserve the right to refuse returns that don’t meet our policy criteria.
Contact Us
For any questions regarding returns or refunds, please contact:
Pellis Health Care
Email: support@pellishealthcare.com
Phone: 03102130097